In response, Biegel sued Norberg for defamation and libel they eventually settled the lawsuit. A patient named Christopher Norberg left a one-star review on the website after a billing dispute with Chiropractor Steven Biegel.
Consider the case of Advanced Chiropractic Center, a chiropractor in San Francisco. Leaving reviews, especially negative reviews, can have serious, real-world consequences. With the amount of people who use Yelp, then, it's no surprise that policing these reviews takes time. So what does Yelp do about these reviews? They encourage you to flag any review that is inappropriate, which includes hate speech. According to a study by the Journal of Consumer Culture, Yelpers have a tendency to negatively characterize locations of establishments in black neighborhoods. The Kavookjians were hoping Yelp would want to remove such an egregious review from their site faster than that, but that was not exactly the case.Īnd this is not the first time Yelpers have left racist reviews. N'Gina and Ian Kavookjian, the owners of South Restaurant and an interracial couple, say that Yelp took about a week to remove a review that called her "field N-word" and referred to her husband as a "white slave owner." According to CBS Sacramento, Yelp says flagged reviews are assessed within 3-5 days. Restaurant owners in Sacramento, California recently criticized Yelp for their handling of racist reviews left on their site.
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